Regional Hospital — Emergency Repair & Maintenance Program

Overview

A critical care wing at a regional hospital experienced a significant roof failure during a storm event. Water was entering a ceiling void above a sterile preparation area, requiring immediate response to protect patient safety and prevent operational shutdown of the wing.

The Problem

The hospital's facilities team contacted Arcadia at 11pm following a weather event. Water ingress into the sterile prep area ceiling was escalating rapidly. The immediate risk was contamination of a critical clinical environment — with the potential to force closure of the wing and divert patients to other facilities.

Our Approach

An Arcadia crew was on site within three hours of the initial call. Temporary waterproofing was installed overnight to arrest the water ingress, and the sterile area was returned to operation by the following morning. Over the following two weeks, a full condition assessment was completed across the entire critical care wing roof, identifying three additional areas of elevated risk that had not yet failed but were likely to do so within 12 months. A 3-year maintenance program was designed to address all identified risks in a phased, budgeted approach.

The Outcome

The critical care wing has operated without a roof-related incident since the initial emergency response. The 3-year maintenance program has eliminated emergency callouts entirely, converting unpredictable emergency expenditure into a manageable annual maintenance budget. The hospital's facilities director has since engaged Arcadia for condition assessments across two additional buildings on the campus.